All items are hand made to order by myself so once your order has been placed it will aim to have your order completed within an approximate One month timescale.
postage time is not included within the turnaround time.
All items are posted via Royal Mail standard 1st class.
Buddy and the bear will accept no responsibility for lost or damaged items, once your order has been dispatched it is no longer the responsibility of buddy and the bear, we will happily supply a proof of postage if you want to place a claim with Royal Mail.
please allow up to 14 working days for your parcel to be delivered.
Refunds, returns or exchanges
As all items are handmade to order I do not offer exchanges or returns for refunds unless there is a fault with the item. Please make sure you select the correct sizing when making your purchase.
should you have any queries or questions please email me on email@example.com and I will be more than happy to help you.